Salesforce Support
InfoDrive Solution team has certified salesforce architects, developers and administrator to make sure your salesforce environment is clean and error free.
ADMINISTRATION SUPPORT
System Monitoring
We monitor your system 24/ 7 that helps you predict and prevent issues. Performance degradation can be identified as they occur.
Salesforce Administration
We Manage Salesforce security including roles, profiles, sharing rules, user creation, workflows and groups and all other configurations tasks.
Data Migration
We can help you in importing and exporting and cleaning your salesforce data by adding validation and duplicate rules .
Reporting
We can help you in analysing your data by creating custom reports and dashboards as per business requirements.
DEVELOPMENT SUPPORT
Salesforce Development
We can manage your salesforce enchantments requests to make sure you meet your business criteria.
Troubleshooting
We take immediate actions on complex performance, security and other Salesforce issues which needs to be fixed on code level.
SALESFORCE PRODUCTS WE SUPPORT
Sales Cloud
Service cloud
marketing cloud
Einstein analytics
community cloud
salesforce cpq
KPI & Metrics
You can measure the effectiveness of our salesforce Support services with the following KPIs :
» Number of Cases Closed and Resolved.
» Customer Satisfactions.
» Average Case Resolution Time.
» Case Escalation Rate
» SLA Success Rate
Why Choose US:
» Registered Salesforce consulting Partners.
» 40+ years in IT business.
» Highly skilled and Certified Salesforce Architect,Developers,Administrators and Consultant’s.
» Proven records to delivery high quality services.